Your Privacy Matters to Us

Effective Date: November 2025

At ScandiPets Enterprise, we understand that your privacy is important. This Privacy Policy explains how we collect, use, protect, and share your personal information in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173).

1. INFORMATION WE COLLECT

1.1 Information You Provide

Account Registration:

  • Full name

  • Email address

  • Phone number

  • Delivery address

  • Billing address

  • Password (encrypted)

Order Information:

  • Purchase history

  • Payment details (not stored)

  • Delivery instructions

  • Product preferences

Communications:

  • Customer service inquiries

  • Feedback and reviews

  • Survey responses

  • Newsletter subscriptions

1.2 Information Automatically Collected

Website Usage:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Time spent on site

  • Referring websites

Cookies and Tracking:

  • Session cookies

  • Preference cookies

  • Analytics data

  • Shopping cart information

2. HOW WE USE YOUR INFORMATION

2.1 Primary Purposes

  • Process and deliver orders

  • Send order confirmations and updates

  • Provide customer support

  • Process payments and refunds

  • Prevent fraud and ensure security

2.2 Marketing & Communication

  • Send promotional offers (with consent)

  • Newsletter updates (with consent)

  • Product recommendations

  • Customer satisfaction surveys

  • Important service announcements

2.3 Business Operations

  • Improve our products and services

  • Analyze shopping patterns

  • Website optimization

  • Inventory management

  • Legal compliance

3. LEGAL BASIS FOR PROCESSING

We process your data based on:

  • Contract fulfillment - To deliver products you purchased

  • Legitimate interests - To improve our services

  • Legal obligations - To comply with Philippine laws

  • Consent - For marketing communications

4. DATA SHARING & DISCLOSURE

4.1 We Share Data With:

Service Providers:

  • Courier partners (for delivery)

  • Payment processors (for transactions)

  • Email service providers (for communications)

  • Cloud storage providers (for data backup)

Legal Requirements:

  • Government authorities when required by law

  • Law enforcement with proper legal documentation

  • Courts for legal proceeding

4.2 We NEVER:

  • Sell your personal information

  • Share data with unauthorized third parties

  • Use your data for purposes you haven't agreed to

  • Transfer data without security measures

5. DATA SECURITY

5.1 Protection Measures

  • SSL encryption for data transmission

  • Secure servers with firewall protection

  • Regular security audits

  • Limited access to personal data

  • Employee training on data protection

5.2 Your Responsibility

  • Keep your password confidential

  • Log out after using shared devices

  • Report suspicious account activity

  • Update your information regularly

6. DATA RETENTION

We retain your information for:

  • Order data: 5 years (for accounting/tax purposes)

  • Account information: While account is active

  • Marketing lists: Until you unsubscribe

  • Customer service records: 3 years

  • Website analytics: 2 years

7. YOUR RIGHTS UNDER DPA

As a data subject, you have the right to:

7.1 Right to be Informed

Know how we collect and use your data (this policy)

7.2 Right to Access

Request a copy of your personal data

7.3 Right to Rectification

Correct inaccurate or incomplete information

7.4 Right to Erasure

Request deletion of your data (subject to legal requirements)

7.5 Right to Restrict Processing

Limit how we use your information

7.6 Right to Data Portability

Receive your data in a structured format

7.7 Right to Object

Opt-out of marketing communications

7.8 Right to File a Complaint

Lodge a complaint with the National Privacy Commission

8. EXERCISING YOUR RIGHTS

To exercise any of your rights:

  1. Email us: [email protected]

  2. Subject line: "Data Privacy Request - [Your Right]"

  3. Include: Your full name, order number, specific request

  4. Response time: Within 15 days

We may request identity verification for security.

9. COOKIES POLICY

9.1 What Are Cookies?

Small text files stored on your device to improve website functionality

9.2 Types We Use:

  • Essential: Required for website operation

  • Functional: Remember your preferences

  • Analytics: Understand site usage

  • Marketing: Deliver relevant advertisements

9.3 Managing Cookies

You can disable cookies in your browser settings, but some features may not work properly.

10. CHILDREN'S PRIVACY

  • Our services are not directed to children under 18

  • We don't knowingly collect data from minors

  • Parents should monitor children's internet use

  • Contact us if a child has provided information

11. THIRD-PARTY LINKS

Our website may contain links to other sites. We are not responsible for their privacy practices. Please review their policies separately.

12. INTERNATIONAL TRANSFERS

Your data may be processed in countries with different privacy laws. We ensure appropriate safeguards are in place.

13. MARKETING COMMUNICATIONS

13.1 Opt-In

We only send marketing emails with your consent

13.2 Opt-Out

  • Click "unsubscribe" in any marketing email

  • Email us at [email protected]

  • Call us at 0927-729-7845

13.3 Transactional Emails

Order confirmations and important updates cannot be opted out

14. DATA BREACH NOTIFICATION

In case of a data breach, we will:

  • Notify the National Privacy Commission within 72 hours

  • Inform affected users if high risk to rights

  • Take immediate steps to secure data

  • Investigate and prevent future breaches

15. UPDATES TO THIS POLICY

We may update this policy periodically. Changes will be posted here with the new effective date. Continued use constitutes acceptance.

16. CONTACT OUR DATA PROTECTION OFFICER

For privacy concerns or questions:

Data Protection Officer ScandiPets Enterprise Bankers Village Lot 24, Far East Avenue, Caloocan City

Email: [email protected] Phone: 0927-729-7845 Response: Within 15 days

17. COMPLAINTS PROCESS

If unsatisfied with our response, you may contact:

National Privacy Commission 3rd Floor, Core G, GSIS Headquarters Building Financial Center, Pasay City Website: www.privacy.gov.ph Email: [email protected]

18. CONSENT

By using our services, you consent to:

  • Collection and processing of your data as described

  • Our Terms and Conditions

  • Receiving transactional communications

  • Cookie usage (essential)

Marketing communications require separate explicit consent.

YOUR PRIVACY IS OUR PRIORITY

We are committed to protecting your personal information and complying with all applicable data protection laws in the Philippines.

This Privacy Policy is compliant with the Data Privacy Act of 2012 (RA 10173) and its Implementing Rules and Regulations.

Last Updated: November 2025